iTop删减流程节点

事件工单的登记和处理均是IT相关人员。
在登记事件工单时，同时安排处理团队和人员，把‘指派’这个节点去掉，登记后，处理人员直接进行处理。

1. 备份原文件

   cd /var/www/html/itop/datamodels/2.x/itop-incident-mgmt-itil  
   cp datamodel.itop-incident-mgmt-itil.xml datamodel.itop-incident-mgmt-itil.xml.bak  
   

2. 确定在指派阶段的处理团队和处理人两个字段名称是:team_id和agent_id

    <state id="assigned">
        <inherit_flags_from>new</inherit_flags_from>
        <flags>
            <attribute id="team_id">
                <mandatory/>
                <must_prompt/>
                <read_only/>
            </attribute>
            <attribute id="agent_id">
                <mandatory/>
                <must_prompt/>
                <read_only/>
            </attribute>
            ......
   			
        <transitions>
            ......
            <transition id="ev_resolve">
                <target>resolved</target>
                <actions>
                    <action>
                        <verb>SetCurrentDate</verb>
                        <params>
                            <param xsi:type="attcode">resolution_date</param>
                        </params>
                    </action>
                    <action>
                        <verb>SetElapsedTime</verb>
                        <params>
                            <param xsi:type="attcode">time_spent</param>
                            <param xsi:type="attcode">start_date</param>
                            <param xsi:type="string">DefaultWorkingTimeComputer</param>
                        </params>
                    </action>
                    <action>
                        <verb>ResolveChildTickets</verb>
                        <params/>
                    </action>
                </actions>
            </transition>
            ......
   

3. 在登记工单，填写处理团队和处理人。

    <state id="new">
        <flags>
        ...
            <attribute id="team_id">
                <mandatory/>   
                <must_prompt/> 
            </attribute>
            <attribute id="agent_id">
                <mandatory/>
                <must_prompt/>
            </attribute>
        </flags>
   

4. 在去掉原来的'指派'出口，以'标记为已解决'代之。

        <!-- 
        <transition id="ev_assign">
            <target>assigned</target>
            <actions>
                <action>
                    <verb>SetCurrentDate</verb>
                    <params>
                        <param xsi:type="attcode">assignment_date</param>
                    </params>
                </action>
            </actions>
        </transition>
        -->
   							
        <transition id="ev_resolve">
            <target>resolved</target>
            <actions>
                <action>
                    <verb>SetCurrentDate</verb>
                    <params>
                        <param xsi:type="attcode">resolution_date</param>
                    </params>
                </action>
                <action>
                    <verb>SetElapsedTime</verb>
                    <params>
                        <param xsi:type="attcode">time_spent</param>
                        <param xsi:type="attcode">start_date</param>
                        <param xsi:type="string">DefaultWorkingTimeComputer</param>
                    </params>
                </action>
                <action>
                    <verb>ResolveChildTickets</verb>
                    <params/>
                </action>
            </actions>
        </transition>
   

5. 用Toolkit工具更新代码